1. Product Overview & Introduction

What is Alerting

Alerting is a real-time monitoring system for payment performance metrics.
It helps you detect anomalies or performance issues as soon as they occur, giving you visibility and control over your most critical payment KPIs.

It provides:

Slack notifications when a performance issue is detected
A dedicated Dashboard page to explore and understand alerts in context
Full self-serve capabilities to create and manage your own monitors

Key Use Cases

Alerting helps you monitor key indicators of payment health:

Latency: Track Payment Provider HTTP latency (95th percentile) to detect downtimes
Error Rate: Track Payment Provider related internal errors to detect technical issues (gateway.internal-error, gateway.unknown-error, gateway.timeout, gateway.upstream-error)
Conversion Rate: Detect performance drops to protect your revenue

2. Monitor Types & Capabilities

Monitor Types

Alerting currently supports static threshold monitors, which trigger when a metric exceeds or falls below a defined threshold.

Static Threshold Monitors

Each monitor is defined by a set of configuration parameters:

Parameter	Description
Metric	The metric being tracked (`Conversion rate`, `Payment provider latency` or `Payment provider error rate`)
Condition	The comparison operator used to trigger the alert (`>`, `<`)
Threshold	Numeric value that triggers an alert
Evaluation period	Time interval between two evaluations (default: every 5 minutes)
Recovery periods	The number of periods for an alert to be recovered (default: 1)
Filters	Optional filters to focus on specific data (gateway, currency, transaction metadata, etc.)
Minimum volume	Minimum volume required to trigger an alert (default: 100)

Example Use Case

Monitor name: Conversion Rate - Global
Metric: Conversion rate
Threshold: < 90%
Recovery periods: 1
Evaluation period: 5 minutes
Minimum volume: 100

Purpose: Detect when overall conversion rate drops below 90% over a 5-minute window.

Monitor Configuration and Exploration

You can now create, edit, and delete your own monitors directly from the ProcessOut Dashboard:

Adjust thresholds and sensitivity levels
Define the metrics and filters that matter to you
Manage notification settings independently

3. Notifications & Actions

Notification Types

Slack: Alerts are delivered to your designated Slack channel, including:
- The metric and monitor concerned
- The observed value and threshold
- Direct link to the Alerting dashboard for detailed context

Deep Dive & Contextual Exploration

From any alert from the dashboard, you can access detailed data views:

Jump to Analytics to analyze trends and segment impact
Jump to Transactions to investigate affected payments in detail

4. Getting Started

Access the Alerting Tab
Go to Alerting tab in your ProcessOut Dashboard to view existing monitors.
Create Your First Monitor
- Click Create Monitor
- Choose a Slack channel in the ProcessOut Workspace to receive alerts (contact ProcessOut Team if you don't have any)
- Select a metric
- Configure threshold, filters and volume settings
Investigate Alerts
- Use the Alerting dashboard to see open and past alerts
- Click an alert to access Analytics or Transactions for detailed investigation

5. Example Configurations

Use Case	Metric	Filters	Threshold
PSP downtime detection	Latency	gateway=adyen	> 10s
Regional anomaly	Conversion rate	country=FR	< 50%
PSP technical issue detection	Error Rate	gateway=checkoutcom	> 5%

Disclaimer

Alerting is the first version of our fully merchant-configurable alerting system.
We are actively improving it to make monitoring more accurate, flexible, and actionable.

Your feedback is essential — please reach out through your ProcessOut contact or via the support portal to share your experience or suggestions.